Below you will find the answers to frequently asked questions. Is your question not listed? Feel free to contact us via the contact page.
Product information
Can the products be washed?
The product description always indicates whether it is washable. In general, we recommend washing the products at a low temperature and not using the dryer to maintain their quality and shape. For items that cannot be machine washed, we advise cleaning them by hand with a mild cleaning agent.
Are the products accessible to all dog breeds?
Our products are designed to be used by most dog breeds. However, it is important to pay attention to the size that fits your dog's size. In the product description, you will always find a clear size guide. Unsure? Feel free to contact us, and we will be happy to help you make the right choice for your dog.
Orders and delivery
how long does it take for my order to arrive?
Depending on your location, it usually takes between 2 and 4 days
What are the shipping costs?
The shipping costs are calculated at checkout. We always keep them as low as possible
Returns
Can I return my order?
Yes, we offer a 14-day return policy from the day your order is delivered. Read our Refund policy to make a return.